Enriching Knowledge in Business Process Modelling: A Storytelling Approach
نویسندگان
چکیده
The main goal of Business Process Management (BPM) is conceptualising, operationalizing and controlling workflows in organisations based on process models. In this paper we discuss several limitations of the workflow paradigm and suggest that process models can also play an important role in analysing how organisations think about themselves through storytelling. We contrast the workflow paradigm with storytelling through a comparative analysis. We also report a case study where storytelling has been used to elicit and document the practices of an IT maintenance team. This research contributes towards the development of better process modelling languages and tools.
منابع مشابه
A Storytelling Planning Process to Transform Environmental Values into Sustainable Cities and Sustainable Behaviours
The concept of sustainability inspired most urban development plans after Rio 1992, although many such plans have not been too successful. An important reason for this is the disjuncture of science from culture and traditional knowledge and planners’ inability to conceptualize the environmental values of societies.This research aims to explore storytelling’s ability to aid in identifying of env...
متن کاملAnalysing Supply Chain Strategies Using Knowledge-Based Techniques
We are experiencing a digital revolution that is rapidly changing the way business is conducted. In this new economy, information is shared speedily and many participants are collaborating. Effective and seamless collaboration between distributed supply chain members is therefore crucial. To understand how this may be done, we describe a knowledge based framework for abstracting, enriching, ana...
متن کاملThe Impact of Dynamic Balanced Scorecard in Knowledge-Intensive Organizations’ Business Process Management: A New Approach Evidenced by Small and Medium-Size Enterprises in Latin America
Dynamic Balanced Scorecard (DBSC) is an effective business performance management control tool for dealing with business uncertainty, performance monitoring, evaluation and forecasting. DBSC has been proposed and utilized extensively over the years as an effective tool to manage and control the dynamics of business processes (BP) and their performance. However, there is little evidence of its a...
متن کاملAcquiring knowledge on business processes from stakeholders' stories
Business process modeling is expensive and time consuming. It largely depends on the elicitation method and the person in charge. The model needs to be shared in order to promote multiple perspectives. This paper describes a group storytelling approach as an alternative to the traditional individual interviews to elicitate processes. Information gathering is proposed to be done through capturin...
متن کاملKISS - Knowledge-Intensive Service Support for Agile Process Management
Automating business processes especially in the tertiary sector is still a challenge as they are normally knowledge intensive, little automated but compliance relevant. To meet these requirements the paper at hand introduces the KISS approach: modeling knowledge intensive services by enriching business rules semantically and linking rules to processes.
متن کامل